Privacy Policy
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Who we are
At IBT, we are dedicated to protecting your trust and privacy on our website. We want you to know that we do not sell, rent, or trade your email address with other companies for marketing purposes. Our Privacy Policy explains in detail why we collect your personal information, how we use it, the rare situations in which we might share it, and how we keep it secure.
Types of data we collect
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WEBSITE COOKIES
What are cookies?
Like many websites, IBT uses cookies to gather information. Cookies are small files placed on your computer or device (like smartphones or tablets) while you browse our site. They help remember when you visit our site.
What cookies collect:
Some cookies track which pages you visit and how you navigate our site. We don’t use cookies to collect personal details like your name or address.
Managing cookies:
The cookies on your device are created by third-party developers for marketing and website purposes.
What are cookies used for?
Cookies are used for technical reasons to help our website work better, especially for navigating the site. They also use your IP address to show content that’s relevant to your country or region.
How do I disable cookies?
If you want to turn off cookies, you’ll need to adjust your browser settings. Here’s how to do it for some popular browsers:
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Microsoft Internet Explorer:
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Go to the “Tools” menu and select “Internet Options.”
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Click on the “Privacy” tab.
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Choose the setting you want.
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Google Chrome:
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Go to “Settings” and then “Advanced.”
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Under “Privacy and security,” click “Content settings.”
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Click “Cookies.”
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Safari:
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Go to “Preferences” and then “Privacy.”
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Click “Remove all Website Data.”
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Mozilla Firefox:
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Go to the “Tools” menu and select “Options.”
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Click the “Privacy” icon.
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Find the “Cookies” menu and choose your options.
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Opera (6.0 and later):
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Go to the “Files” menu and select “Preferences.”
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Click on “Privacy.”
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What happens if I disable cookies?
Disabling cookies might affect how our website functions. Some parts of the site may not work properly if cookies are turned off.
GOOGLE ANAYLTICS
When you visit www.discoveribt.com, we use Google Analytics to collect general internet log information and details about how visitors use our site. This helps us understand things like how many people visit different parts of the website. The information collected is anonymous and does not identify individual users. We do not attempt to find out who is visiting our site, and neither does Google.
Mailing Lists and Online Forms
When you sign up for our:
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Newsletters
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Website contact forms
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Product registrations
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Software licensing
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Support ticket system
we collect personal information. We use this information to:
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Share updates and information you’ve requested
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Contact you if we need to provide or get additional details
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Send marketing materials
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Verify and update our records
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Ensure your satisfaction
Your name, address, email, and contact number are stored in our CRM system. We do not rent or trade email lists with other organizations. You can ask to be removed from our mailing lists and CRM at any time by emailing privacyofficer@discoveribt.com.
We use a third-party provider, MailChimp, to deliver our newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at privacyofficer@discoveribt.com.
We may share anonymised personal information with our resellers. We will only let them know about your interest and share your name and contact details if you have selected either the Email or Phone option under ‘I would like to be contacted by a reseller’ as part of your sign- up when visiting our website.
EXHIBITION EVENTS
When you register for an exhibition event, you may be asked to provide your contact details. If we meet you at the event, these details might be shared with us by the event organizers or directly from you. We use this information to send you follow-up marketing and sales information.
We store this information with our third-party provider, MailChimp, to send you newsletters, and it is also kept in our CRM system. We do not rent or trade email lists with other organizations. You can request to be removed from our mailing lists and CRM at any time by emailing privacyofficer@discoveribt.com.
We may share anonymized personal information with our resellers. We will only share your name and contact details if you have shown interest in product pricing, so they can reach out to you directly to discuss your needs.
Marketing
You have the right to ask us not to use your information for marketing. We will let you know before we collect your information if we plan to use it for marketing and will ask for your consent. You can change your mind and withdraw your consent at any time.
How long do we keep your personal data for?
We won’t keep your data longer than necessary. Mailing lists will be updated every year.
If you registered a product, we’ll keep your data for up to six years after the warranty ends to meet legal requirements.
Sometimes, we may need to keep your data for specific reasons, like preventing fraud or meeting legal requirements.
When we delete your information, we will do it safely. We might keep some non-personal data for research and improving our services.
Access to your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at privacyofficer@discoveribt.com
Changes to this Privacy Notice
Sometimes, we update our privacy information if laws change or if we change how we use your personal data. We’ll let you know about any updates and explain what’s changed and why. This privacy policy was last updated on July 29, 2018.